24x7 single point of contact will be the CNC2 Network Operation Center
CNC2 uses a three-tier trouble escalation process to identify and track
problems with customer systems. This process includes call management
and multi-level technical support.
- Level 1: Customer calls CNC2 at 205-944-0400
- Level 2: NOC Analyst will assess the nature
of all problems and will attempt to resolve.
- Level 3: CNC2 Engineering staff handles
all problems that are not resolved by the support levels listed above.