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ContactTrouble Ticket

Your 24x7 single point of contact will be the CNC2 Network Operation Center (NOC).
CNC2 uses a three-tier trouble escalation process to identify and track problems with customer systems. This process includes call management and multi-level technical support.

  • Level 1: Customer calls CNC2 at 205-944-0400
  • Level 2: NOC Analyst will assess the nature of all problems and will attempt to resolve.
  • Level 3: CNC2 Engineering staff handles all problems that are not resolved by the support levels listed above.


To see exactly where we're located, take a look at our map and some pictures.
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